1) What is the difference between a Predix Individual Account and Enterprise Account?
Individual Accounts are available for single access point developers, in other words this type of account allows only one account owner and user of Predix services. Individual Accounts are available from 4GB (free) to 10GB (paid) memory plans.
Enterprise Accounts allow the account owner to act as the master Administrator and grant access to a team of users. Enterprise Accounts are available from 25GB up to 3TB memory (all paid plans). All services outside of the basic memory plans are available in both Individual and Enterprise Accounts (e.g. – Time Series).
2) What is the price for memory and how is it calculated?
Predix memory plans are reflected in the following ways from your Console (depending on account type):
The amount of memory that is available for usage is capped at the memory enrollment level and can be increased by request to Predix Support (go to predix.io/support/ and select the File a ticket option). Your account memory enrollment level will not increase or decrease based on memory usage, but your applications and usage will stop running if the memory goes beyond your enrollment level (e.g. - 52GB is used on a 50GB plan).
3) I’m getting charged for my Predix account, aren’t Predix accounts free?
Predix offers a free 4GB memory plan and paid 10GB memory plan for Individual Accounts. Predix accounts are also subject to charges if Services, Analytics, and/or Apps are added to your account that are not listed as free and have associated usage.
4) How can I submit inquiries regarding charges on my account?
Questions regarding specific charges can be directed to Predix.AR@ge.com. When submitting a request about a charge, please include the organization name on your account which can be found on the upper left hand side of your Console homepage (e.g. – org: General Electric). For Individual Accounts, your organization name is the email address on your account.
5) How do I know what I am paying for?
Predix products consist of either tiered or fixed pricing structures. All accounts have memory plans, called Predix.io on your monthly invoice, which charge a set of monthly reoccurring fees based on the amount of memory purchased.
Charges for Services, Analytics, and/or Apps have tiered or fixed pricing, based on the plan(s) you have enrolled in from the Predix.io Catalog page. Tiered pricing plans are paid based on your usage of Services, Analytics, and/or Apps. When an account is invoiced, the Usage section reflects how many units were used and what the cost is. Pricing tiers can be viewed on the Predix.io website by clicking on the Catalog link and reviewing the information on the appropriate Services, Analytics, and/or App page.
6) I cancelled my account, why I am still getting charged?
Partial/prorated charges for memory, Services, Analytics, or Apps plans are based off the amount of days your subscription was active during the month. For example, if you originally added services in the middle of the month, they are only charged for the time you were using the services them rather than for a complete month.
7) How do I update payment method or other account information?
Payment details can be updated by clicking Manage Billing in your Predix.io account.
8) How can I update or change an account administrator on an Enterprise Account?
Administrator updates or changes can be made by submitting a ticket to the Predix Support team.
To submit a ticket with the Support Team:
Go to predix.io/support/
Select the File a ticket option
Login with your Predix account username and password
Fill out the required information and click Create Ticket
9) I enrolled for a Predix account but received a rejection notification, what should I do?
After completing an enrollment request online for a new Predix account, you will receive an email with details about your registration. If the enrollment cannot be verified you will be prompted to re-register from Predix website.
10) I enrolled for a Predix account that is pending approval, how do I find out the status?
Questions about your pending Predix enrollment can be made by submitting a ticket to the Predix Support team.
To submit a ticket with the Support Team:
Go to predix.io/support/
Select the Sign Up/Sign In Help option
Enter the Issue Type as Sign Up
Fill in your email address, issue description, reCAPTCHA checkbox
Hit the Submit Request button
11) How do I reset my password?
To reset your password with a Predix email (username):
Click on Reset Password
Enter your Predix UserID (email address) and choose the Send reset password link
Retrieve the email to reset your Predix account password and select Reset your password
Enter your new password, confirm, and click Create new password
Don’t know the Predix email address/username associated with your account? Password reset requests can be made by submitting a ticket to the Predix Support team.
Go to predix.io/support/
Select the Sign Up/Sign In Help option
Enter the Issue Type as Reset Password, your email address, issue description, reCAPTCHA checkbox, and Submit Request
12) How can I upgrade/downgrade or deactivate my account?
Individual Accounts - To upgrade/downgrade between 4GB (free) and 10GB (paid) plans, log into your Predix.io account and perform the following steps below.
Click Console on the upper right
Choose Change Plan
Select 4GB (free) or 10GB (paid) Plan, the greyed-out option reflects your current memory enrollment plan
Click Confirm Plan and Confirm the pop up message
You will receive an email confirmation and the changes will immediately be reflected on your Console homepage
Enterprise Accounts - Upgrade/downgrade requests must be made by submitting a ticket to the Predix Support team.
To submit a ticket with the Support Team:
Go to predix.io/support/
Select the File a ticket option
Login with your Predix account username and password
Fill out the required information and click Create Ticket
13) How can I deactivate my account?
All deactivation requests must be made by submitting a ticket to the Predix Support team.
To submit a ticket with the Support Team:
Go to predix.io/support/
Select the File a ticket option
Login with your Predix account username and password
Fill out the required information and click Create Ticket
14) What happens to all my data when I deactivate my account?
When an account is deactivated, it is decommissioned and all data is removed from your account for security purposes. Before requesting deactivation, it is highly recommended that you save any important information to avoid a loss of data.
Hi Jon, thanks for this elaborated information. one question is how can i get a Enterprise account. is there capability as AWS provides, where user create his account and swipe the CC. How a Enterprise can be on bordered on Predix?
appreciate if you can share some information. Thanks
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