Predix_Logo
  • Categories
    • Questions
    • Predix | Updates
      • Pricing
      • Product
    • Deloitte - Private
    • How-To
    • Accenture-Private
  • Explore
    • Topics
    • Questions
    • Articles
    • Feedback or Feature Requests
  • Sign in
  • Home /
  • How-To /
avatar image
  • Home /
  • How-To /

* How-To: Ask a Question on the Developer Forums That Gets Answered

  • Export to PDF
j12y created · Jul 07, 2017 at 05:09 PM · Jon Zucker - community manager edited · Jul 18, 2017 at 01:24 PM
10

PROBLEM

You are trying to use some part of the Predix Platform and are not getting the results you expected. You need help and don't have a lot of time to find a solution.

STEPS

Take a deep breath, and follow these steps.

(1) Search the Developer Forums. Somebody else may have had a similar problem that has already been solved with an accepted answer. See How-To: Search the Developer Forums for Help for tips on finding that answer.

(2) Create a good question by following best practices for getting a response:

  • Have you clearly introduced the problem you are trying to solve by describing what you are seeing and what you wanted to see instead?

  • What have you tried that didn't work?

  • What error / output are you seeing specifically? Try to include enough, but not too much? You can run cf logs --recent or set an environment variable such as CF_TRACE=True to get more info from Cloud Foundry.

  • What code are you running and can you simplify it to something others can try to use to reproduce the problem? Can you boil it down to 20 lines of code or less it is helpful, possibly hard-code what you expect certain methods to return so long as it reproduces the problem.

  • What data were you using? Anonymize or randomize a small sample data set so that you can use it to illustrate the problem for others.

  • Tag your question with topics that match the service(s) being used from the catalog. Specialists and experts will be watching those tags and best able to quickly answer questions. See Step 1 of How-To: Search the Developer Forums for Help for more about topics.

Simply going through these steps of reporting an issue thoroughly may in fact help you uncover the problem.

(3) Thank those who answer by accepting the answer. This will help others in the community who are on Step 1 and searching the developer forums.

(4) Escalate to the support team who can help you one-on-one and have more visibility into your account than community members would. You can find the File a Ticket section on the support page.

DEPENDENCIES

Time and patience.

RESOURCES

  • How do I ask a good question from Stack Overflow

thub.nodes.view.add-new-comment
support
Add comment
10 |1200 characters needed characters left characters exceeded
▼
  • Viewable by all users
  • Viewable by moderators
  • Viewable by moderators and the original poster
  • Advanced visibility
Viewable by all users

Article

Contributors

avatar image avatar image avatar image

Follow this article

43 People are following this .

avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image avatar image

Navigation

* How-To: Ask a Question on the Developer Forums That Gets Answered

Related Articles

GE Monogram
  • Legal
  • Cookies
  • Forum Terms
  • Contact Us
  • Copyright © 2017 General Electric Company. All rights reserved.


Enterprise
Social Q&A

  • Anonymous
  • Sign in
  • Create
  • Ask a question
  • Create an article
  • Submit your feedback or feature request
  • Categories
  • Questions
  • Predix | Updates
    • Pricing
    • Product
  • Deloitte - Private
  • How-To
  • Accenture-Private
  • Explore
  • Topics
  • Questions
  • Articles
  • Feedback or Feature Requests